(19) Counts. If you have a balance in your account, you will receive a billing statement. Your payment shows your minimum payment and payment due date. If you report a problem over the phone, we may ask you to submit your complaint or question in writing within 10 business days. We will determine if an error occurred within 10 business days after we have been informed of you and will immediately correct any errors. If we need more time to conduct our investigation, we will inform you of our need to extend up to 45 days. If we decide to do so, we will credit your account within 10 business days for the amount you believe to be defective so that you can use the money for the time it takes to complete our investigation. If we ask you to file your complaint or question in writing and not receive it within 10 business days, we cannot credit your account on an interim basis. If an eligible account is held by more than one person (common account) or has an agent or delegate, anyone can give us instructions (in writing, electronically or orally); Make any decision Get information or apply for the account and associated online financial services, as long as this is authorized by accounting account agreements. You`ll find more information about real-time payments in your account contract for eligible accounts. Frequency of transmissions. We don`t limit the number of money transfers you can make; However, the account contract for the corresponding account may have transfer limits.
For security and risk management reasons, we may change the limit, frequency and dollar amount of transfers you can make through our transfer service. The frequency limits and dollar amount of transfers are exclusively for Wells Fargo protection. (3) Contact with you. You agree that we have your consent to contact you at any phone number, email address or postal address you provide for a Wells Fargo account, or any number you call us or any number we receive in another way. Your consent allows us and all companies working on our behalf to use your account, to use all means to contact you, including: automated dialers, pre-recorded/artificial voicemail, emails, emails, text messages, push notifications and calls to your mobile phone or any other data or voice communication technology.